Any maintenance issues that arise during your tenancy need to be reported directly to us so please email us at Once we have been informed about an issue we will deal with it in priority order.

  • Emergency Maintenance (up to 24 hours after being reported)
  • Urgent Maintenance (up to 5 days after being reported)
  • General Maintenance ( up to 28 days after being reported)

Out-of-hours Emergencies

In the event of an out of hours emergency, please check your handbook or the information sheet  in the entrance hall where an emergency contact number is provided. Any out of hours calls that are not deemed to be emergencies will be charged a call out fee, so please make sure it is a genuine emergency before calling.

Tenants Handbook

The Tenants Handbook contains useful information for living in our properties. It covers some of the general questions you may have about your home and explains how to deal with maintenance issues. You will receive a copy of the handbook via email and it’s also available to download from our website for your convenience.