FAQs

Frequently Asked Questions

We understand renting can be daunting, particularly if you are renting for the first time. We have put together a list of FAQs for you. If you can’t find what you are looking for, please don’t hesitate to contact us.

Moving In

How do I set up my bills?

Firstly, on arrival take note of your meter readings. Then, find out who the current providers are by calling:

Gas – 0870 608 1524

Electric – 0845 330 0889

Water – 0345 124 2424

If you would like to change suppliers, you’re welcome to do so but first you must register with the existing supplier from the start date of your tenancy agreement.

You will also need to set up your own internet, council tax and contents insurance where required. If you are a student or if you live with students, you may be exempt from council tax or entitled to a discount. For more information please visit Leeds City Council’s website.

Our bills are included in the rent, is there anything else I need to set up?

Your utility bills will be sorted for you. However, you will need to set up your own internet, council tax and contents insurance.

If you are a student or if you live with students, you may be exempt from council tax or entitled to a discount. For more information please visit Leeds City Council’s website.

Can I move in early?

Unfortunately not, we usually have a very short turnaround and will need to instruct cleaners and fix maintenance issues where necessary. We will need to property empty to carry out these tasks.

If you need somewhere to store your belongings there are many storage facilities in Leeds. Some of which are McCarthy’s, Ready Steady Store and Big Yellow.

I won’t be moving in until September, do I have to collect my keys on the 1st of July?

No, you can collect keys anytime within office hours by appointment. However please be aware you will still be responsible for your rent and bills on the property from the start date of the agreement.

It’s my first time living away from home. What should I do if something goes wrong?

Don’t worry, we’re here to help! We’ve put together a handbook that explains what to do in different scenarios and how to report maintenance. You will be emailed a copy of the handbook when you collect your keys and there is also an information sheet in the property.

If you have any questions during your tenancy, please don’t hesitate to contact us.

How do I re-direct my post to my new address?

You will need to pop into your nearest Post Office branch or contact the Royal Mail. Full details on how to re-direct your post from your old address can be found on the Royal Mails’s website.

There is usually a fee for this service but it’s important you do it to help prevent fraud.

What if there are outstanding maintenance issues when I arrive?

We have a very short turnaround to inspect our properties, instruct cleaners to attend and fix maintenance issues where necessary. This could mean your property is in need of repairs but will be in the queue to be sorted.

We advise you take a look around the property on the day you arrive and make a list of any issues, take photos and email them over to us. We will deal with issues accordingly so do not worry.

Moving Out

How long will it take for me to receive my deposit back?

If there are no issues with the property.. we will instruct MyDeposits to initiate the return once we have received proof of paid bills.

If there are issues with the property.. we will contact you first to agree charges, then instruct MyDeposits to initiate the return once we have received proof of paid bills.

Once MyDeposits have been instructed of the return.. they aim to refund the deposits within 5 working days.

What must I do in order to receive my deposit back?

The property should be returned in the same condition as it were at the start of your tenancy. All personal belongings should be removed and rubbish disposed of correctly. There should be no damage or alterations to the property excluding general wear and tear. The keys should be returned to us on time and in full.

You will receive a moving out letter via email towards the end of your tenancy and this will provide full details on what you should do.

What do you mean by proof of paid bills?

We require proof of paid utility bills for the duration of your tenancy to process deposits.

You should send us a copy of your final utility bills and proof of final payment/closure of account once you have moved out.

I live in a bills inclusive property, how do I get proof of bills?

Don’t worry, no proof is required. We will ensure all bills have been paid.

I am leaving before the end of my tenancy, can I get my deposit back early?

Unfortunately not, the deposit is protected until the end date on the tenancy agreement. The property will be inspected on or after this date.

Then once we have proof of paid bills the deposits will be processed.

How do I re-direct my post to my new address?

You will need to pop into your nearest Post Office branch or contact the Royal Mail. Full details on how to re-direct your post from your old address can be found on the Royal Mails’s website.

There is usually a fee for this service but it’s important you do it to help prevent fraud.

Can I stay another night or store my belongings in the property?

Unfortunately not, we usually have a very short turn around between tenants moving out and tenants moving in. We need to inspect the property whilst empty to assess if any cleaning or repairs are required. Therefore you will need to move out when your tenancy expires and hand your keys in on time.

There are many storage facilities in Leeds such as McCarthy’s, Big Yellow and Ready Steady Store if you need somewhere to store your belongings.

House Hunting

How do I book a viewing?

Simply contact us with the reference of the property you would like to view, then we will arrange a convenient time for an appointment.

If you do not have a specific property in mind, just let us know your requirements and we will help you choose.

 

Do I need a guarantor?

All of our tenants are required to provide a UK rental guarantor. A guarantor is someone who will pay the rent should the tenant default. Professional applicants also need to provide us with a Landlord reference.

What is the deposit for?

We take a deposit to cover any cleaning and/or damages at the end of tenancy. The amount varies per property and is payable per person.

The deposit is refundable at the end of tenancy providing there are no issues with the property at the end of tenancy.

Is my deposit protected?

Of course! Your deposit will be registered with and held by MyDeposits for protection. You will receive a deposit certificate once this has been completed.

Further information can be found on MyDeposits website.

Do you accommodate professionals?

Yes! We are popular with students but we also accommodate professionals.

Is there a bills inclusive option?

Most properties do have the option of bills inclusive, however not all do.

The property description will give a rental price with and without bills if there is the option for both. You can usually save money by sorting bills yourself, so it’s worth doing some research before committing!

Do you offer unfurnished properties?

Unfortunately not, all our properties are furnished. Further details can be found in the property description.

How is the rent paid?

Students.. rent is paid quarterly, in advance.

Professionals.. rent is paid monthly, in advance.

All rent is to be paid by standing order.

If you would prefer to pay your rent in full for the term of your tenancy, this can be arranged by contacting our office.

How do I sign for a property?

If you’ve found your ideal house with Target Properties, you should contact us to confirm which property you would like to sign for. Then, we can arrange to complete the paperwork either at our office located in Hyde Park or online, whichever you would prefer.

What type of contract do you offer?

If you were to proceed with one of our properties you would sign a Joint Assured Shorthold Tenancy Agreement.

If you sign a contract with other tenants, the obligations and liabilities of the parties involved are joint and several.

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