Frequently Asked Questions
You will need to pop into your nearest Post Office branch, or contact the Royal Mail. Full details on how to re-direct your post can be found on the Post Office website.
Please do not leave your keys with anyone other than Target Properties; otherwise there is a chance they could be lost or returned late, resulting in charges and deductions from your deposit. Clearly mark your name on an envelope and pop your keys into it, securely seal the envelope and post it through the office door. A member of staff will collect it the next working day. If you are posting your keys to the office, please ensure you use tracked/recorded delivery. You will be responsible if they arrive late or are lost in the post.
Don’t worry, no proof is required. We will ensure all the bills have been paid.
Gas, electric & water – you should send us a copy of your final bills, which should clearly state that the bills have been paid up until the end date of your agreement. We will also accept a letter/email from your utility providers stating that there are no outstanding bills on the account up until the end date of your agreement. This should show the property address, tenants’ names, dates of the billing period and signature from the utility company.
Council tax – Students, you will need to provide us with an exemption letter from the council. Professionals, you will need to provide us with proof of payment, or a letter from the council stating that there are no outstanding payments on the property.
We aim to release the deposits within 10 working days after receiving proof that all bills have been paid on the property up until the end date of your agreement.
In order to receive your full deposit back you must make sure that:
- *The property has been returned in the same condition and state of cleanliness as it were at the start of the tenancy.
- *All personal belongings and rubbish has been removed from the property and disposed of correctly.
- *There is no damage or alterations to the property (excluding general wear & tear).
- *There is no outstanding rent on the property.
- *The keys have been returned to us on time and in full.
For more information regarding your deposits, please refer to your tenancy agreement.
Unfortunately not, it’s likely you will have a joint tenancy agreement and the deposit is protected until the end date on the agreement. The property will be inspected at the end of the tenancy once the house is empty; we will need to check all the rent for the property has been paid and we also require proof that all bills have been paid up until the end date of your agreement. Then once complete, the deposits will be processed.
Can I stay another night and/or store my belongings in the property as I am moving into my new house on the 1st of July?
Unfortunately not, we have new tenants moving in on the 1st of July. We need to carry out an inspection whilst the property is empty to assess if any cleaning or repairs are necessary ready for the 1st of July, therefore you must leave on the 30th of June before 12 (noon). If you leave anything behind you will be charged removal fees.
There are many storage facilities in Leeds, some of which are:
We like to make the move in day run smoothly, but unfortunately sometimes issues do arise. We have a very short turnaround to inspect our properties, instruct cleaners to attend and fix maintenance issues where necessary. This could mean your property is in need of repair and is in the queue to be sorted. We advise you to take a look around the property on the day you arrive and make a list (with photos) of any issues and email it to us. If there are issues, don’t worry we will make every effort to deal with the problems as quickly as possible.
You will need to pop into your nearest Post Office branch, or contact the Royal Mail. Full details on how to re-direct your post from your old address can be found on the Post Office website here.
Your utility bills will be sorted for you but you will need to sort your internet, council tax and TV licence. You can purchase a TV licence online, by setting up a payment plan or making a one off payment. You should consider arranging your internet as soon as possible, most providers are usually very busy with limited slots for installations, so get it booked in as soon as you have decided who to go with.
For your council tax, students – you will need to register your details with the council and obtain an exemption letter which confirms you are exempt from paying council tax. Professionals – you will need to register your details with the council and set up a payment plan with them.
Firstly, take your meter readings! Locate the meters and take note, along with the date you took the readings. Then find out who the current providers are by calling:
Gas – 0870 608 1524
Elec – 0845 330 0889
Water – 0345 124 2424
If you wish to change suppliers, you’re welcome to do so but first you must register with the existing supplier from the first date of your tenancy agreement.
As for your internet, you should consider arranging this as soon as possible, most providers are usually very busy with limited slots for installations, so get it booked in as soon as you have decided who to go with. You can purchase a TV licence online, by setting up a payment plan or making a one off payment.
Don’t worry; we’re here to help! We’ve put together a handbook that explains what to do in different scenarios and how to report maintenance issues. You’ll be emailed a copy of the handbook when you have collected your keys and you’ll also find an information sheet in the property. If you have any questions during your tenancy there are many ways to contact us.
I won’t be moving in until September when the University term begins, do I still have to collect my keys on the 1st of July?
No, our usual opening hours are Monday to Friday 10am-5pm; as long as you arrive within office hours you can collect your keys, but remember you will still be responsible for your rent and bills on the property from the start date of the agreement, even if you’re not living there from the start date.
Can I move in/store my belongings in the property the day before as I move out of my current property on the 30th of June?
Unfortunately not, we only receive the keys back from the previous tenants on the 30th of June (and some tenants return the keys back later than the agreed terms), so we have a very short turnaround to inspect our properties, instruct cleaners to attend and fix maintenance issues where necessary. We will need the property empty to carry out these tasks. There are many storage facilities in Leeds, some of which are:
Please speak to a member of our team as we may be able to offer an alternative arrangement.
Occasionally we have individual rooms to rent in shared houses but these are limited. You can view our available rooms here.
Simply call 0113 345 0036, email firstname.lastname@example.org, use the contact form on our website, or send us a Facebook message and we will arrange a convenient time. Don’t forget to tell us your requirements so we can pick out suitable properties for you. If you have a specific property in mind, just let us know the reference (this will be in the property description).
Unfortunately not, all our properties are furnished and generally include bedroom furniture (bed, wardrobe, desk, desk chair, and drawers), sofas, coffee table, kitchen appliances (oven, hob, washing machine, fridge freezer and some properties also have a dryer and/or dishwasher). Further details can be found on the properties page.
If you’ve found your ideal house with Target Properties, give us a call on 0113 345 0036 to confirm which property you’re interested in, then we can arrange to meet at our office where a member of staff will go through all the details with you and start the paperwork. If you’re currently away from Leeds, don’t worry we can complete the paperwork online.
The property description will include a rental price with and without bills if there is a bills inclusive option. On most of our larger properties we offer a basic package of gas, electric, water and sometimes a TV licence. Full details will be in the property description. If you’re a student, there are a number of companies that offer bills inclusive packages such as Huddle Utilities, Split the Bills, Glide, One Utility Bill but it’s worth shopping around to get the best deal.
Yes! We are popular with students, but we also accommodate professionals. Our Burley properties are a hit with professionals but feel free to browse on our website and contact a member of our team if you are interested in arranging a viewing.
We take a deposit to cover any cleaning and/or damages at the end of the tenancy. The amount varies for each property and is refundable at the end of the tenancy providing there are no issues.
Yes! The deposit you pay will be registered with MyDeposits. You will receive a deposit certificate once this has been completed. Further information can be found at mydeposits.co.uk.
All of our tenants (students and professionals), are required to provide a UK rental guarantor. A guarantor is someone who will pay the rent should the tenant default. Professional applicants also need to provide a previous Landlord reference.
All rents should be paid directly to Target Properties by Standing Order.
Students – payments are to be made in advance, quarterly, on fixed dates specified in the tenancy agreement. In the event the dates do not line up with your student loan, you can delay the payments without penalty if agreed by us.
Professionals – payments are due in advance, monthly, on fixed dates specified in the tenancy agreement.
Still have a question? Please contact us, we’re happy to help.